We make every effort to process your order, ship and have your Critter Cooler on its way to you quickly. In stock items are normally received within 2 weeks of the order date. Special orders may take longer. Most domestic orders are shipped UPS ground, US Postal Service Priority Mail or via common carrier, which is the ever most cost effective. Please e-mail us for information on international orders. Most international orders are shipped via US Postal Service or DHL. Expedited and/or rush processing and shipping is available for an additional fee based on your timing and location. Contact us at support@critterconcepts.com